Kotak Mahindra General Insurance

Kotak Mahindra General Insurance

Faidey Ka General Insurance.

Claim settlement FY 2018-19
78.52%
Operating since
2014
IRDAI registration
152

Kotak Mahindra General Insurance is a 100% subsidiary of Kotak Mahindra Bank. Founded in 2014 with IRDAI approval in 2015, it offers retail-friendly motor, health, home and commercial insurance products with 1,300+ garages and 4,000+ hospitals in its cashless network.

About Kotak General

Kotak Mahindra General Insurance Company Limited is a 100% subsidiary of Kotak Mahindra Bank — one of India's largest private-sector banks. The company was founded in 2014 and received IRDAI approval to commence business in 2015 under registration number 152. It is headquartered in Mumbai and operates from 13 branches across India, leveraging Kotak Mahindra Bank's bancassurance distribution.

The numbers show a young insurer scaling fast. Claim Settlement Ratio is 78.52% for FY 2018-19. Direct premium grew 62% in a single year — from ₹185.4 crore in FY 2017-18 to ₹301.1 crore in FY 2018-19. Gross Written Premium for FY 2018-19 was ₹303 crore versus ₹188 crore the prior year. The cashless network covers 1,300+ network garages for motor claims and 4,000+ hospitals for health claims.

The product range covers motor insurance (cars, two-wheelers, passenger vehicles, goods-carrying commercial vehicles), health insurance (Secure Shield, Health Care, Accident Care, Health Premium, Super Health Super Top Up), travel insurance, home insurance, and commercial lines (Contractors All Risks Insurance, Plant and Machinery Insurance, Shop Secure, Marine Cargo Insurance). Group plans include Group Accident Care, Group Health Care, Group Secure Shield, Group Accident Protect, Group Hospital Cash and Group Smart Cash.

Through Policywings, you can buy or renew any Kotak General product and compare it against ICICI Lombard, HDFC ERGO, Bajaj Allianz General and Tata AIG. Kotak General is distinct from Kotak Mahindra Life Insurance — both are Kotak group companies but operate as separate IRDAI-licensed entities.

Key facts

Kotak General at a glance

The registration details and published numbers buyers check before they commit.

Company Name
Kotak Mahindra General Insurance Company Limited
Year Founded
2014 (IRDAI approval 2015)
IRDAI Registration Number
152
Headquarters
Mumbai, Maharashtra
Ownership
100% subsidiary of Kotak Mahindra Bank
Industry
General Insurance (Private Sector)
Claim Settlement Ratio
78.52% (FY 2018-19)
Direct Premium Growth
62% YoY (₹185.4 cr to ₹301.1 cr)
Gross Written Premium (FY 18-19)
₹303 crore
Network Garages
1,300+
Network Hospitals
4,000+
Branches
13 across India
Service Request Timeframe
2 to 7 working days
Free-Look Period
15 days from policy purchase
Customer Helpline
1800-266-4545
Customer Email
care@kotak.com
Product range

Types of insurance plans from Kotak General

The full product range you can compare, buy or renew through Policywings.

Motor Insurance

Kotak General motor insurance covers cars, two-wheelers, passenger vehicles and goods-carrying commercial vehicles. Plans include the statutory third-party cover, standalone own-damage insurance and comprehensive insurance bundling both.

For commercial vehicles, Kotak General offers cashless services and add-on covers for accessories protection. The cashless network of 1,300+ network garages covers most major Indian cities. For Kotak Bank customers, the seamless integration with bank servicing makes claims and renewals especially convenient.

  • Third-Party
  • Own Damage
  • Comprehensive
  • Commercial Vehicle
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Health Insurance

Kotak General health insurance includes a range of named plans — Secure Shield, Health Care, Accident Care, Health Premium and Super Health Super Top Up. Coverage includes pre and post-hospitalisation expenses, maternity benefits, hospital cash benefit, daily cash benefit, home nursing facility and air ambulance cover.

Group plans extend cover to employees and groups — Group Accident Care, Group Health Care, Group Secure Shield, Group Accident Protect, Group Hospital Cash and Group Smart Cash. The cashless network of 4,000+ hospitals supports claims across India.

  • Secure Shield
  • Health Care
  • Accident Care
  • Health Premium
  • Super Health Super Top Up
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Home Insurance

Kotak General's home insurance is a simplified product designed for individual homeowners. It covers the structure and contents of your home against fire, earthquake, burglary and theft. Optional 5-year extensions are available, along with alternate accommodation rent cover if your home becomes uninhabitable.

For Indian homeowners, home insurance is one of the most under-bought lines. The annual premium is small relative to replacement value, and the 5-year extension option simplifies renewal management.

  • Structure
  • Contents
  • Structure + Contents (5-Year Option)

Commercial Insurance

For businesses, Kotak General provides Contractors All Risks Insurance, Contractors Plant and Machinery Insurance, Shop Secure and Marine Cargo Insurance. These cover project-based risks, mobile machinery, retail shop premises and goods in transit respectively.

Contractors and SME owners typically need a combination of these — Plant and Machinery for site equipment, Marine Cargo for materials in transit, Shop Secure for stockroom protection. Policywings handles placement and renewals as a single point of contact.

  • Contractors All Risks
  • Plant and Machinery
  • Shop Secure
  • Marine Cargo

Travel Insurance

Kotak General travel insurance covers leisure and business trips against medical emergencies, baggage loss, trip cancellation and other travel risks. Plans are issued digitally with quick turnaround for last-minute travel.

For frequent travellers, a multi-trip annual plan is typically more cost-effective than buying a fresh policy per trip. A Policywings advisor can help pick the right plan based on your travel frequency and destination mix.

  • Single Trip
  • Multi-Trip
  • Business Travel
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Track record

Why people choose Kotak General

What this insurer is known for, and the record behind it.

  • 100% subsidiary of Kotak Mahindra Bank — strong banking parentage.
  • Diverse product range across motor, health, home, travel, marine and commercial.
  • Digital-first onboarding and claims processes minimise paperwork.
  • Group plans available for employee benefits and corporate cover.
  • Strong premium growth reflects rapid scaling and customer adoption.
  • 100% subsidiary of Kotak Mahindra Bank — strong brand trust and stability.
  • Cashless network of 1,300+ garages and 4,000+ hospitals.
  • Online policy renewal — enter policy number, mobile and DOB to renew quickly.
  • Simple claim registration via policy number plus incident details.
  • Digitally enabled servicing minimises paperwork.
  • 62% premium growth (₹185.4 cr to ₹301.1 cr) shows fast-scaling operations.
  • 15-day free-look period for cancellation without charges.
  • Service requests typically processed in 2-7 working days.

Awards & recognition

  • Marketer Company of the Year — India Insurance Summit & Awards 2020
  • ANA ECHO International Awards 2020 (Bronze) — Consumer Services
  • Brand Equity Shark Awards 2019 — Silver, Best Consumer Insights Campaign
  • India Digital Media Awards 2019 — Silver, Special Award for Gender Parity
  • DMAi ASIA ECHO AWARDS 2019 — Best Consumer Engagement
  • DMAi ASIA ECHO AWARDS 2019 — Best in Financial Service
  • DMAi ASIA ECHO AWARDS 2019 — Best Use of Social Media
  • DMAi ASIA ECHO AWARDS 2019 — Best in Consumer Services

Kotak General insurance products

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Claims

How to file a Kotak General claim

Policywings handles the paperwork and the follow-up. Here is what happens, step by step.

  1. Intimate Kotak General via 1800-266-4545, the website, or your Policywings advisor.

  2. Provide the policy number and incident details to start the claim registration.

  3. Upload supporting photos and documents online — no branch visit required for most claims.

  4. For motor claims, surveyor inspection is arranged if needed. For health cashless, the hospital files the pre-authorisation directly.

  5. Policywings co-ordinates pending documents and approval follow-up.

  6. Approved claim is settled with the network vendor/hospital or reimbursed to your account. Track status on the Kotak General portal.

Kotak General — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a Kotak General policy.

Kotak General Insurance's claim settlement ratio is 78.52% for FY 2018-19.

Kotak General contact details

Reaching the insurer directly, if you would rather not go through us.

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