HDFC ERGO General Insurance

HDFC ERGO General Insurance

We Hai. We Care.

Claim settlement ratio
94.32% (motor) | 83% (health)
Operating since
2002
IRDAI registration
146

HDFC ERGO General Insurance is a joint venture between HDFC Ltd. and ERGO International AG of the Munich Re Group. It is the third-largest general insurer in India by market share with 1 crore+ customers across 113 cities.

About HDFC ERGO

HDFC ERGO General Insurance Company Limited is a joint venture between HDFC Ltd., India's largest housing finance institution, and ERGO International AG, the primary insurance entity of the Munich Re Group. ERGO operates across more than 30 countries in Europe and Asia and serves over 40 million customers globally. The Indian arm has been operating for more than a decade and a half.

Scale matters when you are buying general insurance, because the surveyor or claims desk you depend on after an accident is part of the company you signed up with. HDFC ERGO has 127 branch offices across 113 cities, more than 3,600 employees, and over 1 crore Indian customers. Gross Written Premium for FY 2019 was around ₹8,722 crore with net written premium of ₹4,373 crore. Premium growth has averaged 20% over a five-year window. As of March 2019 the company held about 5.1% market share, making it the third-largest general insurer in India.

The product range covers motor insurance for private and commercial vehicles, multiple health insurance variants under the my:health Suraksha range (Silver Smart, Gold Smart, Platinum Smart, Top-Up, Critical Illness, plus dedicated women's plans), travel insurance for leisure and business travellers including a Student Suraksha policy, home insurance with structure and contents cover, plus commercial, specialty and rural insurance lines. The claim settlement ratio sits at 94.32% for motor and 83% for health, with cashless settlement available at 6,800+ network garages and 10,000+ network hospitals.

HDFC ERGO is a separate IRDAI-licensed entity from HDFC Life Insurance. Both are HDFC-group companies but the licences, balance sheets and product books are independent. Through Policywings, you can buy or renew any HDFC ERGO product and compare it against ICICI Lombard, Bajaj Allianz General and Tata AIG.

Key facts

HDFC ERGO at a glance

The registration details and published numbers buyers check before they commit.

Company Name
HDFC ERGO General Insurance Company Limited
Year Founded
2002
IRDAI Registration Number
146
Headquarters
Mumbai, Maharashtra
Ownership
HDFC Ltd. & ERGO International AG (Munich Re Group)
Industry
General Insurance (Private Sector)
Products Offered
Motor, Health, Travel, Home, Personal Accident, Marine, Property, Liability, Rural
Motor Claim Settlement Ratio
94.32%
Health Claim Settlement Ratio
83%
Customers
1 crore+ (10 million+)
Branch Offices
127
Cities
113
Employees
3,600+
Network Garages
6,800+
Network Hospitals
10,000+
Market Share (Mar 2019)
~5.1% (3rd largest GI in India)
Gross Written Premium (FY 2019)
~₹8,722 crore
Net Written Premium (FY 2019)
~₹4,373 crore
Premium Growth (5-year)
20%
Customer Helpline
1800-2700-700
Customer Email
care@hdfcergo.com
ERGO Global Customers
40 million+ (across 30+ countries)
Product range

Types of insurance plans from HDFC ERGO

The full product range you can compare, buy or renew through Policywings.

Car Insurance

HDFC ERGO's car insurance covers private cars and commercial vehicles. The third-party liability plan is the statutory minimum that every car on Indian roads needs. It covers your legal liability to a third party for injury, death or property damage caused by your vehicle.

The private car insurance plan is broader and covers damage to your own car from accidents, theft, fire and natural disasters in addition to third-party liability. For taxis, cabs and similar commercial vehicles, HDFC ERGO offers commercial-vehicle insurance with cover for third-party injury, death and property damage along with own-damage protection. The motor claim settlement ratio is 94.32%, one of the highest among Indian private general insurers.

  • Third-Party Liability
  • Private Car (Comprehensive)
  • Commercial Vehicle
Compare car insurance plans

Two-Wheeler Insurance

Two-wheeler insurance from HDFC ERGO is available in two formats. The Liability Only Policy is the basic third-party cover. The Comprehensive Policy adds own-damage protection on top, covering your bike against accidents, theft, fire and natural calamities.

Both plans are available on one-year and multi-year terms. Multi-year policies are useful because they lock in the third-party premium and remove the renewal hassle. For newer bikes that need long-term third-party cover by regulation, the multi-year option is often the cleanest fit.

  • Liability Only
  • Comprehensive
  • Multi-Year Policy
Buy bike insurance

Health Insurance

HDFC ERGO's health insurance sits under the my:health Suraksha brand. The Silver Smart plan is the entry-level offering. Gold Smart and Platinum Smart progressively add wider sum insured, richer benefits like restoration of cover, and shorter waiting periods.

Beyond the core range, there is a Suraksha Top-Up Policy for buyers who already have a base health policy and want a higher overall cover at a low marginal premium, a Critical Illness plan that pays a lump sum on diagnosis of named conditions, and dedicated women's products: my:health Woman Suraksha and my:health Women Suraksha Cancer Plan. Cashless settlement is available at 10,000+ network hospitals; the health claim settlement ratio is 83%.

  • my:health Silver Smart
  • my:health Gold Smart
  • my:health Platinum Smart
  • Suraksha Top-Up
  • Critical Illness
  • my:health Woman Suraksha
  • Women Suraksha Cancer Plan
Explore health insurance

Travel Insurance

Travel insurance from HDFC ERGO covers both business and leisure travel. Cashless hospitalisation, a 24x7 international helpline, cover for trip cancellation, flight accidents, baggage damage and loss are all standard inclusions. Plans are available on individual and family floater basis: spouses can be added up to age 60 and children between 3 months and 21 years.

The Student Suraksha Policy is a separate plan built for Indian students studying abroad between ages 16 and 35. It covers medical emergencies overseas, study interruption and personal liability, and is usually accepted by foreign universities as proof of insurance for visa requirements.

  • Individual Travel
  • Family Floater Travel
  • Student Suraksha (16-35)
  • Business Travel
Get a travel insurance quote

Home Insurance

HDFC ERGO Home Insurance is offered under the Standard Fire and Special Perils Insurance brand. The plan covers both the superstructure and the belongings inside your home, with terms available up to 5 years. Natural disasters covered include lightning, flood, storm and earthquake. Man-made events covered include burglary, riot, theft and acts of terrorism.

Home insurance in India is one of the most under-bought lines, mostly because owners assume their home is safe. The annual premium is small relative to the cost of replacing structure or contents after a fire or burglary, and the 5-year option makes it easier to forget about renewals.

  • Standard Fire & Special Perils
  • Structure + Contents
  • Up to 5-Year Term

Commercial and Group Insurance

For businesses, HDFC ERGO offers a structured portfolio across casualty insurance, property and miscellaneous insurance, specialty insurance and group insurance. Larger employers typically combine a group health policy with a group personal accident cover for their workforce.

For SMEs, the combination of a Standard Fire and Special Perils Policy plus a Public Liability cover handles most everyday risks. Policywings handles the placement, claims and renewal cycle if you want a single point of contact across your covers.

  • Casualty
  • Property & Miscellaneous
  • Specialty
  • Group Health
  • Group Personal Accident

Rural and Specialty Insurance

HDFC ERGO's rural product range covers the Pradhan Mantri Fasal Bima Yojana for crop protection, Cattle Insurance Cover for livestock, and a Rainfall Index Insurance that pays out based on rainfall deficiency rather than direct loss assessment.

These are the covers that quietly matter most for rural India. Crop and livestock are often a household's single biggest asset, and the rainfall index product is useful in regions where the cost of damage assessment can otherwise eat into the claim itself.

  • Pradhan Mantri Fasal Bima Yojana
  • Cattle Insurance
  • Rainfall Index Insurance
Track record

Why people choose HDFC ERGO

What this insurer is known for, and the record behind it.

  • Third-largest general insurer in India by market share (~5.1%, March 2019).
  • 94.32% motor and 83% health claim settlement ratio.
  • 1 crore+ customers across 113 cities and 127 branch offices.
  • Backed by HDFC + Munich Re's global reinsurance strength.
  • Wide range of health plans including dedicated women's and critical illness covers.
  • 1 crore+ Indian customers and 16+ years of operations.
  • 24x7 customer support via toll-free, mobile app and online channels.
  • Transparent claim settlement with iAAA rating from ICRA for claims-paying ability.
  • Easy three-step online renewal for motor, health, travel and home policies.
  • Cashless settlement at 6,800+ garages and 10,000+ hospitals.
  • Backed by HDFC Ltd. and ERGO International (Munich Re Group).
  • Wide product portfolio across personal, commercial and rural lines.
  • 15-day free-look period for cancellation without penalty after policy purchase.

Awards & recognition

  • Best General Insurance Company in India 2014
  • Best Insurance Company in Private Sector — General 2014
  • iAAA Rating for claim settlement ability
  • ISO Certification
  • Gold Shield ICAI Awards 2012-2013
  • Best Employer Brand Award
  • CMS Outstanding Affiliate World Class Service Award 2015
  • SKOCH Order-of-Merit for Claims Survey Management
  • Best Customer Experience Award of the Year (Financial Sector)
  • Best Investor Education & Category Enhancement — Insurance 2012

HDFC ERGO insurance products

Jump straight to the cover you are shopping for.

Claims

How to file a HDFC ERGO claim

Policywings handles the paperwork and the follow-up. Here is what happens, step by step.

  1. Register the claim via the HDFC ERGO website, mobile app, or by calling 1800-2700-700.

  2. Enter policy number, mobile number or email ID. Verify with the OTP sent to you.

  3. For motor claims, upload photos and documents of the damage. A surveyor is assigned where needed.

  4. For health cashless, present your e-card at a network hospital. The hospital files the pre-authorisation form.

  5. Policywings tracks pending documents, surveyor queries and approval status on your behalf.

  6. Once approved, the claim is paid to the garage or hospital directly, or reimbursed to your bank account.

HDFC ERGO — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a HDFC ERGO policy.

You can check claim status on the official HDFC ERGO website's claim status section. Enter your policy number, mobile number or email ID. You will receive an OTP for verification, after which you can proceed to view the current status.

HDFC ERGO contact details

Reaching the insurer directly, if you would rather not go through us.

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