ICICI Lombard General Insurance

ICICI Lombard General Insurance

Nibhaaye Vaade.

Claim settlement FY 2018-19
79.98%
Operating since
2001
IRDAI registration
115

ICICI Lombard General Insurance is one of India's largest private-sector general insurers. It is a joint venture between ICICI Bank (64%) and Canada-based Fairfax Financial Holdings (36%), and is listed on BSE and NSE.

About ICICI Lombard

ICICI Lombard General Insurance Company is one of the largest private-sector general insurance companies in India. It is a joint venture between ICICI Bank Limited and the Canada-based Fairfax Financial Holdings Limited. ICICI Bank holds 64% in the JV and Fairfax holds 36%. The company is listed on both BSE and NSE and is headquartered in Mumbai.

ICICI Lombard runs a broad portfolio that covers car insurance, two-wheeler insurance, health insurance, travel insurance, marine insurance, business insurance, home insurance and crop insurance. The company also offers an NRI cover for Indians living overseas and rural-class products built around agricultural assets. The mix is wide enough that a household can run almost all of its general insurance through a single insurer if it wants to.

The numbers are sizeable. ICICI Lombard reported a Gross Written Premium of around ₹13,592 crore in FY 2019-20 and settled about 1.86 million claims that year, roughly 3.5 claims every minute. It has 273 branches plus 840 virtual offices, a cashless garage network of 8,800+ partners, and 6,500+ hospitals on the cashless health side. In August 2020 it acquired Bharti AXA General Insurance through a share-swap, which pushed its general-insurance market share to around 12.6%.

Through Policywings, you can buy or renew any ICICI Lombard product and compare it against private peers like HDFC ERGO, Bajaj Allianz General, Tata AIG and Go Digit. We help you read the fine print so you pick the right policy, not the one with the loudest ad.

Key facts

ICICI Lombard at a glance

The registration details and published numbers buyers check before they commit.

Company Name
ICICI Lombard General Insurance Company Limited
Year Founded
2001
Headquarters
Mumbai, Maharashtra
Ownership
ICICI Bank 64% & Fairfax Financial Holdings 36%
Industry
General Insurance (Private Sector)
Products Offered
Car, Two-Wheeler, Health, Travel, Home, Business, NRI, Crop
Claim Settlement Ratio
79.98% (FY 2018-19)
Claims Settled (FY 2019-20)
1.86 million (~3.5 per minute)
Gross Written Premium (FY 2019-20)
~₹13,592 crore
Market Share (General Insurance)
~12.6%
Branches
273
Virtual Offices
840
Network Garages
8,800+
Network Hospitals
6,500+
Distribution
95 corporate agents, 20,775+ individual agents
Customer Helpline
1800-266-9725
Email
customersupport@icicilombard.com
Listing
BSE & NSE
Product range

Types of insurance plans from ICICI Lombard

The full product range you can compare, buy or renew through Policywings.

Car Insurance

ICICI Lombard's car insurance covers all three formats most Indian car owners need. Mandatory third-party cover, standalone own-damage cover, and the comprehensive plan that bundles both. Premiums are competitive, renewals can be done online up to 60 days before expiry, and claim settlement runs through a digital workflow that includes online intimation, document upload and live tracking.

What is genuinely useful with ICICI Lombard's motor cover is the network of authorised workshops that run digital surveys for faster claim approvals. Some workshops also offer pick-up and drop, which matters when your car is undriveable after a knock. Add-ons like Zero Depreciation, Engine Protect, Roadside Assistance and Return to Invoice can be layered on at a small extra premium. Our advisors at Policywings can tell you which ones are worth the cost based on the age and IDV of your car.

  • Third-Party
  • Own Damage
  • Comprehensive
  • Zero Depreciation Add-on
  • Engine Protect Add-on
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Two-Wheeler Insurance

Two-wheeler insurance from ICICI Lombard protects your bike or scooter against accident damage, theft, fire, natural calamities and the legal liability you owe a third party. As with cars, you can pick third-party only, standalone own-damage, or comprehensive. Add-ons are available at reasonable rates.

ICICI Lombard also offers a Long-Term Two-Wheeler Insurance plan that runs for three years on a single policy. The advantage is two-fold. You skip the annual renewal hassle, and you are protected against any third-party premium hikes that IRDAI may introduce during the policy term. For newer bikes that already need a long-term third-party cover by regulation, the 3-year package is often the cleanest option.

  • Third-Party
  • Own Damage
  • Comprehensive
  • 3-Year Long-Term
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Health Insurance

ICICI Lombard's health insurance plans reimburse hospital bills or, more often, pay the hospital directly through cashless settlement at one of the 6,500+ network hospitals. Cover typically includes in-patient hospitalisation, daycare procedures, ambulance charges and post-discharge expenses for a defined window.

The flagship Complete Health Insurance plan goes beyond standard hospitalisation cover. It includes maternity benefits, OPD reimbursement and wellness perks like preventive check-ups. For lower budgets, the Aarogya Sanjeevani Policy is a standardised IRDAI plan that covers the basics, and Health Booster works as a top-up on an existing base policy. Senior citizens, frequent travellers and families with young children each tend to need different plan shapes, so talk to a Policywings advisor before you decide.

  • Complete Health Insurance
  • Health Booster (Top-Up)
  • Aarogya Sanjeevani
  • Critical Illness Cover
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Travel Insurance

Travel insurance from ICICI Lombard covers overseas medical expenses, total loss of checked-in baggage, trip delay, trip cancellation and trip interruption. Cover applies on the Single Round Trip Plan for a single journey, or the Gold Multi-Trip Plan if you fly frequently in a year.

Medical evacuation, repatriation and hospital cash benefits are usually included in the international plans. For Schengen visa applications, ICICI Lombard travel insurance generally meets the minimum medical cover requirement of €30,000, useful to know if you are applying close to your travel date.

  • Single Round Trip
  • Gold Multi-Trip
  • Schengen-Compliant
  • Student Travel
Get a travel insurance quote

Home Insurance

ICICI Lombard's home insurance protects either the structure of your home, the contents inside it, or both. The policy compensates for losses caused by natural events like floods, earthquakes and storms, and man-made events like burglary, theft and fire. Both owned and rented homes can be covered, with contents insured under the same plan.

One unusually attractive feature is the 50% discount available when you opt for a 10-year structure cover. Long-term home insurance is rarely cheap, so this is worth checking if you have just bought a flat and want to insure it for the duration of a home loan.

  • Structure Only
  • Contents Only
  • Structure + Contents
  • 10-Year Structure (50% off)

Business and Commercial Insurance

For businesses, ICICI Lombard provides a portfolio designed for multi-size and multi-sector firms. Cover lines include group health insurance, group personal accident insurance, public and product liability, marine cargo, fire and special perils, and workmen's compensation. Larger firms can also buy bespoke covers for cyber risk and director and officer (D&O) liability.

The SME segment is where ICICI Lombard's combination of national branch reach and a 24/7 digital claim workflow becomes valuable. A Mumbai-based founder can buy cover for a Bengaluru office without paperwork, and a Bengaluru claim manager can file a Pune-location claim digitally. Policywings handles the placement, renewal and claim co-ordination on your behalf if you want one point of contact.

  • Group Health
  • Group Personal Accident
  • Liability
  • Marine
  • Fire & Special Perils
  • Workmen Compensation

NRI, Rural and Specialty Covers

Beyond the mainstream lines, ICICI Lombard offers an NRI insurance product that protects family and assets in India while the policyholder is abroad. Rural insurance is sold separately and is designed for agricultural assets and livestock. The company also offers a bus insurance plan for inter-state bus operators and passengers.

These niche covers are not high-volume but they fill real gaps. If you are an NRI worried about your parents' home back in India, or a small-fleet operator running buses between two state capitals, these are the policies worth a closer look.

  • NRI Insurance
  • Rural & Agricultural
  • Bus Insurance
  • Crop Insurance
Track record

Why people choose ICICI Lombard

What this insurer is known for, and the record behind it.

  • One of India's largest private-sector general insurers by market share.
  • Strong digital experience for buying, renewing and claiming.
  • Active in-house customer support that does not depend on third-party administrators.
  • Multi-channel distribution: 95 corporate agents, 20,775+ individual agents and a strong online channel.
  • Backed by ICICI Bank's domestic strength and Fairfax's global financial firepower.
  • Comprehensive product portfolio across motor, health, travel, home and business insurance.
  • Cashless claim settlement at 8,800+ garages and 6,500+ network hospitals.
  • Online policy purchase, renewal, claim intimation and tracking through the IL TakeCare app.
  • Pioneer of online general insurance sales in India, with online channel launched in 2005.
  • First general insurance company in India to receive ISO certification.
  • GPS-enabled motor surveyors with tablet devices to cut survey response time.
  • Real-time OPD approvals for consultation, diagnostics and pharmacy claims under select plans.
  • Listed on BSE and NSE with a strong financial track record (PAT ₹1,194 crore in FY 2019-20).

Awards & recognition

  • Best Insurers Recognition 2020
  • Best General Insurance Firm 2018
  • India Insurance Summit & Awards 2020
  • Dun & Bradstreet BFSI Summit & Awards 2020
  • Business Today Money Today Financial Awards
  • CLO Global LearningElite Award
  • Best Corporate Social Responsibility Practices
  • Pioneer of online insurance sales in India (since 2005)
  • First general insurance company in India with ISO certification

ICICI Lombard insurance products

Jump straight to the cover you are shopping for.

Claims

How to file a ICICI Lombard claim

Policywings handles the paperwork and the follow-up. Here is what happens, step by step.

  1. Intimate the claim via the IL TakeCare app, www.icicilombard.com, or your Policywings advisor on 1800-266-9725.

  2. For motor claims, upload photos and videos of the damage straight from your phone. A surveyor is assigned digitally where needed.

  3. For health cashless, present your e-card at any of the 6,500+ network hospitals. The hospital files the pre-authorisation form directly with ICICI Lombard.

  4. For reimbursement, pay the hospital first, then upload bills, discharge summary and reports through the app or share them with your Policywings advisor.

  5. Policywings tracks pending documents, queries from the surveyor or TPA, and follows up with the claims desk on your behalf.

  6. Once approved, the claim is paid to the network garage or hospital directly, or reimbursed to your bank account. You can track every step in real time on the app.

ICICI Lombard — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a ICICI Lombard policy.

Yes. Every ICICI Lombard product can be bought online through the company website, the IL TakeCare app, or through Policywings. Online purchase is instant, paper-free, and lets you pay via credit card, debit card, UPI or net banking.

ICICI Lombard contact details

Reaching the insurer directly, if you would rather not go through us.

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