Cholamandalam MS General Insurance Company Limited is a joint venture between two seasoned operators. The Murugappa Group is one of India's oldest and most respected conglomerates, with origins going back to 1900. Mitsui Sumitomo Insurance Group is one of Japan's largest non-life insurers. The Indian JV brings together Murugappa's deep south-India distribution and Mitsui Sumitomo's global underwriting practice.
Chola MS runs on a simple internal philosophy that it summarises as "T3" — Trust, Transparency and Technology. In practice that has meant strong investment in online claim filing, real-time tracking, and a rapidly expanding bancassurance network across state-owned banks and regional rural banks. The company has 135 branches, around 714 employees, more than 34,000 agents and a customer base of 9 million as of FY 2019-20 with year-on-year growth of 53%.
The product range is broad. You can buy car insurance, two-wheeler insurance and commercial vehicle insurance in three formats each — third-party, own-damage and comprehensive — with add-ons like Zero Depreciation, Roadside Assistance, Fuel Delivery, Tyre Protection and Consumables Cover. Health plans include Healthline, Critical Health, Super Top-Up and Hospital Cash Healthline. There is also travel insurance for leisure and business, family health cover, home and property insurance, and specialty lines for businesses.
The cashless network is sizeable — 8,600+ network garages for motor claims and 9,000+ hospitals for health. Claim settlement ratio is 70.31% in the latest published filings. Through Policywings, you can buy or renew any Chola MS product and compare it directly against ICICI Lombard, Bajaj Allianz General and HDFC ERGO.