Cholamandalam MS General Insurance

Cholamandalam MS General Insurance

Enter a Better Life.

Claim settlement ratio
70.31%
Operating since
2001
IRDAI registration
123

Cholamandalam MS General Insurance is a joint venture between the Murugappa Group of India and Mitsui Sumitomo Insurance Group of Japan. The company runs on a T3 philosophy of Trust, Transparency and Technology and serves over 9 million customers.

About Chola MS

Cholamandalam MS General Insurance Company Limited is a joint venture between two seasoned operators. The Murugappa Group is one of India's oldest and most respected conglomerates, with origins going back to 1900. Mitsui Sumitomo Insurance Group is one of Japan's largest non-life insurers. The Indian JV brings together Murugappa's deep south-India distribution and Mitsui Sumitomo's global underwriting practice.

Chola MS runs on a simple internal philosophy that it summarises as "T3" — Trust, Transparency and Technology. In practice that has meant strong investment in online claim filing, real-time tracking, and a rapidly expanding bancassurance network across state-owned banks and regional rural banks. The company has 135 branches, around 714 employees, more than 34,000 agents and a customer base of 9 million as of FY 2019-20 with year-on-year growth of 53%.

The product range is broad. You can buy car insurance, two-wheeler insurance and commercial vehicle insurance in three formats each — third-party, own-damage and comprehensive — with add-ons like Zero Depreciation, Roadside Assistance, Fuel Delivery, Tyre Protection and Consumables Cover. Health plans include Healthline, Critical Health, Super Top-Up and Hospital Cash Healthline. There is also travel insurance for leisure and business, family health cover, home and property insurance, and specialty lines for businesses.

The cashless network is sizeable — 8,600+ network garages for motor claims and 9,000+ hospitals for health. Claim settlement ratio is 70.31% in the latest published filings. Through Policywings, you can buy or renew any Chola MS product and compare it directly against ICICI Lombard, Bajaj Allianz General and HDFC ERGO.

Key facts

Chola MS at a glance

The registration details and published numbers buyers check before they commit.

Company Name
Cholamandalam MS General Insurance Company Limited
IRDAI Registration Number
123
Headquarters
Chennai, Tamil Nadu
Ownership
Murugappa Group (India) & Mitsui Sumitomo Insurance Group (Japan)
Industry
General Insurance (Private Sector)
Philosophy
T3 — Trust, Transparency, Technology
Products Offered
Motor, Health, Home, Travel, Marine, Engineering, Liability, Rural
Claim Settlement Ratio
70.31%
Customers (FY 2019-20)
9 million
Growth Rate
53% YoY
Branches
135
Employees
~714
Agents
34,000+
Network Garages
8,600+
Network Hospitals
9,000+
Gross Written Premium (FY 2019-20)
~₹4,398 crore
Market Share
~3.7%
Profit Before Tax (FY 2019-20)
~₹255 crore
Customer Helpline
1800-208-5544 (24/7)
Customer Email
customercare@cholams.murugappa.com
Product range

Types of insurance plans from Chola MS

The full product range you can compare, buy or renew through Policywings.

Motor Insurance

Chola MS motor insurance covers private cars, two-wheelers and commercial vehicles. You can pick the statutory third-party plan, a standalone own-damage cover, or a comprehensive plan that bundles both. The comprehensive option also includes personal accident cover for the owner-driver.

Add-ons available include Zero Depreciation, Roadside Assistance, Fuel Delivery, Tyre Protection and Consumables Cover. For new cars worth several lakhs, the Zero Depreciation + Engine Protect combination typically pays for itself with one significant claim. The cashless network is 8,600+ garages, which is one of the larger networks among private general insurers.

  • Third-Party
  • Own Damage
  • Comprehensive
  • Zero Depreciation
  • Roadside Assistance
  • Tyre Protection
Compare car insurance plans

Health Insurance

Chola MS health insurance reimburses medical bills or pays the hospital directly through cashless settlement at any of the 9,000+ network hospitals. Cover includes illnesses, surgeries, hospitalisation, daycare procedures and ambulance charges.

The product line is structured around four named plans. Healthline is the core family floater. Critical Health pays a lump sum on diagnosis of named critical illnesses. Super Top-Up adds a high-cover layer on top of an existing base policy for buyers who already have a primary cover. Hospital Cash Healthline pays a fixed daily allowance for every day of hospitalisation, useful when treatment causes income loss alongside medical expense.

  • Healthline
  • Critical Health
  • Super Top-Up
  • Hospital Cash Healthline
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Travel Insurance

Travel insurance from Chola MS is built for frequent travellers and adventure seekers. Cover applies to flight delays, passport loss, trip cancellation, baggage loss and medical emergencies abroad.

Plans are available for both business travel and leisure trips, with separate options for student travel. For Schengen visa applications, Chola MS plans generally meet the €30,000 medical-cover requirement, which is worth checking close to your application date.

  • Business Travel
  • Leisure Travel
  • Student Travel
  • Schengen-Compliant
Get a travel insurance quote

Home and Property Insurance

Chola MS home insurance covers the building structure, household contents and valuable items inside. Perils covered include fire, flood, earthquake, burglary, theft and a range of named natural and man-made events.

For households with a mix of structure and contents at risk, the combined plan is usually the right choice. Tenants typically buy contents-only cover since the structure is the landlord's responsibility. Premiums are usually small relative to replacement value, which is why home insurance is one of the most under-bought lines in India relative to risk.

  • Structure
  • Contents
  • Structure + Contents
  • Valuable Items Cover

Corporate, SME and Engineering Insurance

For businesses, Chola MS offers a structured portfolio across Engineering Insurance (covering civil works against nuclear perils, war risks and allied perils), Marine Insurance for cargo and goods in transit across sea, air and road, Fire Insurance for property, and Liability Insurance for third-party damage exposures.

SMEs typically combine Fire and Special Perils with Public Liability and Group Health to cover the most common loss scenarios. For larger industrial setups, Engineering and Marine Insurance become the central covers. Policywings handles the placement, renewal and claim co-ordination for businesses that want a single point of contact across all general insurance lines.

  • Engineering Insurance
  • Marine Insurance
  • Fire Insurance
  • Liability Insurance
  • Group Health

Rural Insurance

Chola MS Rural Insurance is focused on agricultural crop protection and rural-asset cover. The product is part of the company's distribution push into Tier 2, 3 and 4 towns where rural distribution depth matters.

For an Indian farmer, crop insurance is often the single most important financial protection available. Chola MS partners with state-owned banks and regional rural banks for distribution into smaller towns and villages.

  • Crop Insurance
  • Rural Asset Cover
  • Bancassurance via RRBs
Track record

Why people choose Chola MS

What this insurer is known for, and the record behind it.

  • Joint venture backing from Murugappa Group (India) and Mitsui Sumitomo (Japan).
  • T3 philosophy — Trust, Transparency, Technology — visible in claim and renewal flows.
  • Strong south-India distribution and growing presence in Tier 2-4 towns.
  • Wide cashless network for both motor and health.
  • Comprehensive portfolio for individuals, SMEs and corporates.
  • Cashless settlement at 8,600+ network garages and 9,000+ hospitals.
  • 24/7 toll-free customer support on 1800-208-5544.
  • Online claim registration and real-time status tracking via the portal.
  • Simple policy renewal — enter your policy number on the website.
  • Strong bancassurance distribution via state-owned banks and regional rural banks.
  • Wide product range across individual, family, SME and corporate needs.
  • 9 million+ customer base with 53% year-on-year growth.
  • South-India distribution depth combined with pan-India coverage.

Awards & recognition

  • Golden Peacock Award — Risk Management
  • The Economic Times Best Brands 2020
  • Dream Companies To Work For — Private Insurance Sector
  • Best CSR Practice Award
  • Pride of Tamil Nadu Award — BFSI Sector

Chola MS insurance products

Jump straight to the cover you are shopping for.

Claims

How to file a Chola MS claim

Policywings handles the paperwork and the follow-up. Here is what happens, step by step.

  1. Register the claim with Chola MS via 1800-208-5544 or your Policywings advisor.

  2. Submit photos and supporting documents per claim type.

  3. For motor, a surveyor is assigned where needed. For health cashless, the network hospital files the pre-authorisation directly.

  4. Policywings tracks pending documents and queries from the surveyor or TPA.

  5. Approved claims are paid to the network vendor or hospital directly, or reimbursed to your bank account.

  6. Status is visible through the Chola MS portal end-to-end.

Chola MS — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a Chola MS policy.

Yes. Online renewal is available through the Chola MS website. Enter your existing policy number to retrieve the policy and complete renewal with online payment.

Chola MS contact details

Reaching the insurer directly, if you would rather not go through us.

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