Niva Bupa Health Insurance

Niva Bupa Health Insurance

Health insurance for freedom, not constraints.

Niva Bupa Health Insurance (formerly Max Bupa) is a standalone health insurer founded in 2008. It has a 92% Claim Settlement Ratio, 10,000+ network hospitals and 7 million+ lives covered. Bupa (UK) holds majority stake post the November 2024 IPO.

About Niva Bupa

Niva Bupa Health Insurance Company Limited was founded in 2008 as a joint venture between Bupa Group of the UK and Fettle Tone LLP. The company was originally branded Max Bupa and was renamed Niva Bupa in 2021 after Fettle Tone LLP acquired Max India's stake. Following the November 2024 IPO, Bupa holds over 55% ownership and the company is now listed on BSE and NSE. The headquarters is at Logix Infotec Park, D-5, 2nd Floor, Sector-59, Noida 201301.

The numbers are strong. Claim Settlement Ratio is 92% and the Solvency Ratio sits at 1.67 (well above regulator floor). Cashless approval typically happens within 30 minutes at any of the 10,000+ network hospitals. Pre-existing diseases are covered from Day 1 on select plans, and the starting premium for a ₹5 lakh sum insured is around ₹550 per month. The company has covered over 7 million lives across India.

The product range covers individual and family floater plans, women-specific, kids-specific, and condition-targeted plans for diabetes, hypertension, thyroid, heart and cancer. The flagship ReAssure Individual/Floater plan (5 lakh cover from ~₹773/month) offers unlimited reinstatement of base sum insured. Other key plans include Health Recharge (10 lakh from ~₹81/month), Health Pulse (5 lakh from ~₹678/month), Aspire, ReAssure 2.0, Health Companion and Health Premia (international coverage option). Coverage spans individual and family floater health insurance, critical illness, top-up plans and senior citizen plans.

Through Policywings, you can compare Niva Bupa side by side against Star Health, Care Health, ManipalCigna and Aditya Birla Health. Key benefits include 24/7 relationship manager support, maternity coverage with a 9-month waiting period, Hospital Cash rider (₹1,000/day), Safeguard+ Add-on (claims up to ₹1,00,000 without impacting NCB), Personal Accident cover at 5x base sum insured, and international coverage rider.

Niva Bupa key numbers

Claim Settlement Ratio92%
Network10,000+ network hospitals
Founded2008
IRDAI Registration145

Niva Bupa at a glance

Company NameNiva Bupa Health Insurance Company Limited
Year Founded2008 (renamed from Max Bupa in 2021)
IRDAI Registration Number145
HeadquartersLogix Infotec Park, Sector-59, Noida 201301
OwnershipBupa (UK) >55% (post Nov 2024 IPO)
ListingBSE & NSE (since November 2024)
IndustryStandalone Health Insurance
Claim Settlement Ratio92%
Solvency Ratio1.67
Lives Covered7 million+
Network Hospitals10,000+
Cashless Approval TATWithin 30 minutes
Pre-existing Disease CoverageDay 1 (on select plans)
Starting Premium (5 Lakh SI)~₹550/month
Customer Helpline18605008888
WhatsApp Support9811956696
Senior Citizen Support Emailseniorcitizensupport@nivabupa.com
Customer Emailcustomercare@nivabupa.com

Types of insurance plans from Niva Bupa

Here is the full product range you can buy or renew through Policywings.

ReAssure & Family Floater Plans

ReAssure Individual / Floater is Niva Bupa's flagship plan. The headline feature is unlimited reinstatement of base sum insured during a policy year — you cannot run out of cover even after multiple hospitalisations. Starting premium for a 5 lakh cover is around ₹773 per month.

Family floater plans let a single sum insured be shared across the family. Children can be added from 16 days of age, and adults are typically eligible from 18 to 65 years (some plans extend to 70). For most Indian families, a floater plan with a 10-15 lakh sum insured plus the ReAssure feature is the ideal starting point.

ReAssure IndividualReAssure FloaterReAssure 2.0Health Companion

Health Pulse & Aspire

Health Pulse (5 lakh cover from ~₹678/month) and Aspire are mid-range health insurance plans with broad cover and additional benefits like wellness check-ups and discount features.

These plans suit buyers who want richer features than the entry-level options without the higher premium of Health Premia. Both plans include cashless settlement at the 10,000+ network hospitals.

Health PulseAspireHealth Recharge (Top-Up)

Top-Up Plans & Sum Insured Boosters

Health Recharge is Niva Bupa's flagship top-up plan — a 10 lakh additional cover starts at around ₹81 per month. Top-ups make sense for buyers who already have a base health policy and want to increase total cover at a low marginal premium.

For example: a 5 lakh base policy + a 10 lakh Health Recharge gives 15 lakh of total cover (after deductible) at significantly lower cost than a standalone 15 lakh plan.

Health RechargeSuper Top-UpSenior First Top-Up

Critical Illness & Cancer Cover

Niva Bupa's critical illness cover includes the Criticare plan that covers 20 illnesses including cancer, with sum insured up to ₹3 crore. Entry age is 18 to 65; dependent children can be included from 2 to 21 years.

Cashless cancer treatment is available under Niva Bupa Health Insurance. Chemotherapy and radiation therapy are both covered under the cancer plan. Alternative treatment options like AYUSH and homeopathic care are covered under select plans.

Criticare (20 illnesses)Cancer SecureCritical Illness Plan

Senior Citizen & Health Plan for Parents

Niva Bupa offers dedicated senior citizen and parent plans. Senior First is the flagship variant, designed for higher entry ages, lower co-payments and shorter PED waiting periods compared with standard plans.

Senior citizens can reach a dedicated helpline at seniorcitizensupport@nivabupa.com or on the customer service number. Most plans cover hospitalisation, daycare procedures, ambulance and post-discharge expenses.

Senior FirstHealth Companion (Senior)Reassure Senior

International Coverage — Health Premia

Health Premia is Niva Bupa's premium plan with an optional international coverage rider. It is suited for high-net-worth families who want global treatment options without travelling on a separate insurance policy.

Coverage extends across major international healthcare destinations. Premiums are higher than standard plans but the benefits-per-rupee are competitive for buyers who genuinely value the international option.

Health Premia (with International Cover)Group Overseas

Benefits of choosing Niva Bupa

  • Claim Settlement Ratio of 92% with cashless approvals typically within 30 minutes.
  • 10,000+ network hospitals across India for cashless treatment.
  • Day-1 pre-existing disease coverage available on select plans.
  • ReAssure plan offers unlimited reinstatement of base sum insured.
  • 5x base sum insured Personal Accident coverage.
  • Safeguard+ add-on lets you claim up to ₹1,00,000 without impacting NCB.
  • 24/7 relationship manager support and dedicated senior citizen helpline.
  • Hospital Cash rider pays ₹1,000/day during hospitalisation.

Why choose Niva Bupa

  • Listed on BSE and NSE after the November 2024 IPO — Bupa-backed credibility.
  • 92% Claim Settlement Ratio with 30-minute cashless approval TAT.
  • ReAssure plan with unlimited reinstatement — never run out of cover.
  • 10,000+ network hospitals across India.
  • Comprehensive condition-specific plans (diabetes, heart, cancer, maternity).

Awards & recognition

Best BFSI Brands 2024 — Economic TimesHealthcare Insurance Company of the Year (Gold) — IAMAIBest Health Insurer — Standalone category, Mint BFSI SummitESG 2023 Golden Peacock AwardsSwift & Prompt Insurer recognitionListed on BSE & NSE following November 2024 IPO

Niva Bupa insurance products

How to file a Niva Bupa claim

Policywings handles the paperwork and follow-up. Here is what happens step by step:

  1. 1

    Intimate Niva Bupa within 24 hours of emergency admission (or 48 hours before planned admission) via 18605008888 or your Policywings advisor.

  2. 2

    For cashless, present your e-card at any of the 10,000+ network hospitals. The hospital submits the pre-authorisation form.

  3. 3

    Cashless approvals typically arrive within 30 minutes of complete pre-auth.

  4. 4

    For reimbursement, settle bills first and submit invoices and discharge summary within 30 days.

  5. 5

    Policywings tracks claim status, follows up on pending documents and resolves surveyor queries.

  6. 6

    Approved cashless claims settle with the hospital directly; reimbursements credit to your registered bank account, typically within 7 days.

Niva Bupa contact details

Niva Bupa — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a Niva Bupa policy.

Yes. Niva Bupa offers a specific plan named Criticare that provides coverage for 20 illnesses including cancer, with sum insured up to ₹3 crore.

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Overseas Travel Medical Insurance: Emergency Healthcare AbroadHealth Insurance

Overseas Travel Medical Insurance: Emergency Healthcare Abroad

Introduction Travel is exhilarating but medical emergencies abroad are expensive and unpredictable. For Indian travellers, buying robust overseas travel medical insurance before boarding is not optional if your destination or visa requires it and it’s strongly recommended in every other case. This article explains what international travel health insurance covers, what to check in policy wordings and the recent regulatory and entry rule updates you must know before you fly. What “overseas travel medical insurance India” covers Overseas travel medical insurance (also called international travel health insurance or medical insurance for abroad travel) typically includes: Emergency medical treatment and hospitalisation abroad (up to the sum insured). Medical evacuation and repatriation of remains. Emergency dental treatment for acute pain. 24/7 assistance and case management (hospital referrals, direct billing help). Optional add ons: trip cancellation/ interruption, lost baggage, personal liability and adventure sports cover. Always confirm limits for hospitalisation, in patient vs out patient care and whether medical evacuation is included or subject to separate approvals. Visa and entry requirements you must meet Several countries require proof of visa compliant travel medical insurance at application or entry. The Schengen Area, for example, still requires a minimum emergency medical coverage of €30,000 covering repatriation and urgent hospital treatment and the policy must be valid for the entire stay. Many embassies list approved wording or insist on a specific territorial scope (e.g., worldwide excluding the traveller’s country of residence). Note: Some countries control health access through immigration fees or surcharges (e.g., the UK’s immigration health surcharge for certain visa types), which is separate from private travel insurance and may still apply even if you hold private cover. Indian regulatory context and recent updates Insurance products sold in India (including overseas travel policies) fall under the Insurance Regulatory and Development Authority of India (IRDAI). IRDAI’s health department publishes master circulars, product guidelines and model wordings that insurers use to design travel products; a formal overseas travel policy wording and master travel policy documents are available on the IRDAI portal. Insurers must adhere to these standards when offering travel medical cover from India. While there is heightened regulatory attention on product standardisation, as of October 2025 there is no blanket government mandate that every Indian leaving the country must purchase a single standard travel policy however, IRDAI guidance and master circulars shape minimum disclosure, claims handling and policy wording that affect what insurers sell and how claims are processed. Always check the insurer’s policy wording and IRDAI circulars for updates before purchase. Practical points when buying medical insurance for abroad travel Buy before departure visa processing often expects the policy to be active for the whole trip. Check the territorial cover and currency (Schengen accepts EUR; many embassies want specific currency equivalence). Verify evacuation & repatriation limits these costs can be enormous and are the primary reason to choose a higher medical limit. Declare pre-existing conditions and read waiting periods; nondisclosure can void claims. Confirm direct billing or cashless arrangements with the insurer’s assistance partner. Check pandemic/COVID clauses many insurers continue to offer COVID treatment cover but terms vary. Claims, documentation and assistance Keep digital and printed copies of: Policy certificate and emergency assistance number. Hospital invoices, medical reports, prescriptions and scans. Police reports (for accidents), airline PIR (Property Irregularity Report) for baggage loss and any embassy/consulate correspondence if needed. Contact the insurer’s 24/7 assistance team before receiving treatment where possible some policies require the assistance provider’s pre approval for evacuation or hospital admission. New entry/processing systems that matter to travellers The EU Entry/Exit System (EES) and related rollouts (and the future ETIAS waiver) have changed border checks across many European ports during these checks travellers may be asked routine questions about accommodation, return tickets and insurance. Although EES itself does not create new insurance requirements, it has increased the likelihood that border officials will query travellers about whether they hold travel insurance which highlights the importance of carrying proof of valid cover. Who should consider higher limits or specialised cover? Long stay students and expatriates (consider student or expatriate health plans). Travellers to remote or high cost countries (USA/Canada require high cover due to medical costs). Adventure travellers ensure sports/activities are covered. Senior travellers or those with multiple pre existing conditions specialised senior travel plans often include higher premiums and specific underwriting. Final checklist Read the policy wording end to end to know exclusions and waiting periods. Ensure sum insured and repatriation limits meet your destination’s requirements. Buy visa compliant cover if your destination mandates it (Schengen and several others). Carry both digital and paper copies; save the assistance number in your phone. Contact Policywings for tailored comparisons if you have specific needs (long stays, pre-existing conditions or adventure activities). Overseas medical emergencies are both traumatic and expensive. Having the right international travel health insurance turns a potentially ruinous bill into a manageable claim and ensures you get timely medical help and repatriation when needed. If you’re planning a trip, start with destination specific requirements and the insurer’s assistance network and choose cover that gives you practical, on ground support not just a promise on paper.

Written byRahul NarangPublished onDecember 15, 2025