Niva Bupa Health Insurance

Niva Bupa Health Insurance

Health insurance for freedom, not constraints.

Claim settlement ratio
92%
Operating since
2008
IRDAI registration
145

Niva Bupa Health Insurance (formerly Max Bupa) is a standalone health insurer founded in 2008. It has a 92% Claim Settlement Ratio, 10,000+ network hospitals and 7 million+ lives covered. Bupa (UK) holds majority stake post the November 2024 IPO.

About Niva Bupa

Niva Bupa Health Insurance Company Limited was founded in 2008 as a joint venture between Bupa Group of the UK and Fettle Tone LLP. The company was originally branded Max Bupa and was renamed Niva Bupa in 2021 after Fettle Tone LLP acquired Max India's stake. Following the November 2024 IPO, Bupa holds over 55% ownership and the company is now listed on BSE and NSE. The headquarters is at Logix Infotec Park, D-5, 2nd Floor, Sector-59, Noida 201301.

The numbers are strong. Claim Settlement Ratio is 92% and the Solvency Ratio sits at 1.67 (well above regulator floor). Cashless approval typically happens within 30 minutes at any of the 10,000+ network hospitals. Pre-existing diseases are covered from Day 1 on select plans, and the starting premium for a ₹5 lakh sum insured is around ₹550 per month. The company has covered over 7 million lives across India.

The product range covers individual and family floater plans, women-specific, kids-specific, and condition-targeted plans for diabetes, hypertension, thyroid, heart and cancer. The flagship ReAssure Individual/Floater plan (5 lakh cover from ~₹773/month) offers unlimited reinstatement of base sum insured. Other key plans include Health Recharge (10 lakh from ~₹81/month), Health Pulse (5 lakh from ~₹678/month), Aspire, ReAssure 2.0, Health Companion and Health Premia (international coverage option). Coverage spans individual and family floater health insurance, critical illness, top-up plans and senior citizen plans.

Through Policywings, you can compare Niva Bupa side by side against Star Health, Care Health, ManipalCigna and Aditya Birla Health. Key benefits include 24/7 relationship manager support, maternity coverage with a 9-month waiting period, Hospital Cash rider (₹1,000/day), Safeguard+ Add-on (claims up to ₹1,00,000 without impacting NCB), Personal Accident cover at 5x base sum insured, and international coverage rider.

Key facts

Niva Bupa at a glance

The registration details and published numbers buyers check before they commit.

Company Name
Niva Bupa Health Insurance Company Limited
Year Founded
2008 (renamed from Max Bupa in 2021)
IRDAI Registration Number
145
Headquarters
Logix Infotec Park, Sector-59, Noida 201301
Ownership
Bupa (UK) >55% (post Nov 2024 IPO)
Listing
BSE & NSE (since November 2024)
Industry
Standalone Health Insurance
Claim Settlement Ratio
92%
Solvency Ratio
1.67
Lives Covered
7 million+
Network Hospitals
10,000+
Cashless Approval TAT
Within 30 minutes
Pre-existing Disease Coverage
Day 1 (on select plans)
Starting Premium (5 Lakh SI)
~₹550/month
Customer Helpline
18605008888
WhatsApp Support
9811956696
Senior Citizen Support Email
seniorcitizensupport@nivabupa.com
Customer Email
customercare@nivabupa.com
Product range

Types of insurance plans from Niva Bupa

The full product range you can compare, buy or renew through Policywings.

ReAssure & Family Floater Plans

ReAssure Individual / Floater is Niva Bupa's flagship plan. The headline feature is unlimited reinstatement of base sum insured during a policy year — you cannot run out of cover even after multiple hospitalisations. Starting premium for a 5 lakh cover is around ₹773 per month.

Family floater plans let a single sum insured be shared across the family. Children can be added from 16 days of age, and adults are typically eligible from 18 to 65 years (some plans extend to 70). For most Indian families, a floater plan with a 10-15 lakh sum insured plus the ReAssure feature is the ideal starting point.

  • ReAssure Individual
  • ReAssure Floater
  • ReAssure 2.0
  • Health Companion
Compare family floater plans

Health Pulse & Aspire

Health Pulse (5 lakh cover from ~₹678/month) and Aspire are mid-range health insurance plans with broad cover and additional benefits like wellness check-ups and discount features.

These plans suit buyers who want richer features than the entry-level options without the higher premium of Health Premia. Both plans include cashless settlement at the 10,000+ network hospitals.

  • Health Pulse
  • Aspire
  • Health Recharge (Top-Up)

Top-Up Plans & Sum Insured Boosters

Health Recharge is Niva Bupa's flagship top-up plan — a 10 lakh additional cover starts at around ₹81 per month. Top-ups make sense for buyers who already have a base health policy and want to increase total cover at a low marginal premium.

For example: a 5 lakh base policy + a 10 lakh Health Recharge gives 15 lakh of total cover (after deductible) at significantly lower cost than a standalone 15 lakh plan.

  • Health Recharge
  • Super Top-Up
  • Senior First Top-Up
Explore top-up plans

Critical Illness & Cancer Cover

Niva Bupa's critical illness cover includes the Criticare plan that covers 20 illnesses including cancer, with sum insured up to ₹3 crore. Entry age is 18 to 65; dependent children can be included from 2 to 21 years.

Cashless cancer treatment is available under Niva Bupa Health Insurance. Chemotherapy and radiation therapy are both covered under the cancer plan. Alternative treatment options like AYUSH and homeopathic care are covered under select plans.

  • Criticare (20 illnesses)
  • Cancer Secure
  • Critical Illness Plan
Explore critical illness cover

Senior Citizen & Health Plan for Parents

Niva Bupa offers dedicated senior citizen and parent plans. Senior First is the flagship variant, designed for higher entry ages, lower co-payments and shorter PED waiting periods compared with standard plans.

Senior citizens can reach a dedicated helpline at seniorcitizensupport@nivabupa.com or on the customer service number. Most plans cover hospitalisation, daycare procedures, ambulance and post-discharge expenses.

  • Senior First
  • Health Companion (Senior)
  • Reassure Senior
Explore parent plans

International Coverage — Health Premia

Health Premia is Niva Bupa's premium plan with an optional international coverage rider. It is suited for high-net-worth families who want global treatment options without travelling on a separate insurance policy.

Coverage extends across major international healthcare destinations. Premiums are higher than standard plans but the benefits-per-rupee are competitive for buyers who genuinely value the international option.

  • Health Premia (with International Cover)
  • Group Overseas
Track record

Why people choose Niva Bupa

What this insurer is known for, and the record behind it.

  • Listed on BSE and NSE after the November 2024 IPO — Bupa-backed credibility.
  • 92% Claim Settlement Ratio with 30-minute cashless approval TAT.
  • ReAssure plan with unlimited reinstatement — never run out of cover.
  • 10,000+ network hospitals across India.
  • Comprehensive condition-specific plans (diabetes, heart, cancer, maternity).
  • Claim Settlement Ratio of 92% with cashless approvals typically within 30 minutes.
  • 10,000+ network hospitals across India for cashless treatment.
  • Day-1 pre-existing disease coverage available on select plans.
  • ReAssure plan offers unlimited reinstatement of base sum insured.
  • 5x base sum insured Personal Accident coverage.
  • Safeguard+ add-on lets you claim up to ₹1,00,000 without impacting NCB.
  • 24/7 relationship manager support and dedicated senior citizen helpline.
  • Hospital Cash rider pays ₹1,000/day during hospitalisation.

Awards & recognition

  • Best BFSI Brands 2024 — Economic Times
  • Healthcare Insurance Company of the Year (Gold) — IAMAI
  • Best Health Insurer — Standalone category, Mint BFSI Summit
  • ESG 2023 Golden Peacock Awards
  • Swift & Prompt Insurer recognition
  • Listed on BSE & NSE following November 2024 IPO

Niva Bupa insurance products

Jump straight to the cover you are shopping for.

Claims

How to file a Niva Bupa claim

Policywings handles the paperwork and the follow-up. Here is what happens, step by step.

  1. Intimate Niva Bupa within 24 hours of emergency admission (or 48 hours before planned admission) via 18605008888 or your Policywings advisor.

  2. For cashless, present your e-card at any of the 10,000+ network hospitals. The hospital submits the pre-authorisation form.

  3. Cashless approvals typically arrive within 30 minutes of complete pre-auth.

  4. For reimbursement, settle bills first and submit invoices and discharge summary within 30 days.

  5. Policywings tracks claim status, follows up on pending documents and resolves surveyor queries.

  6. Approved cashless claims settle with the hospital directly; reimbursements credit to your registered bank account, typically within 7 days.

Niva Bupa — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a Niva Bupa policy.

Yes. Niva Bupa offers a specific plan named Criticare that provides coverage for 20 illnesses including cancer, with sum insured up to ₹3 crore.

Niva Bupa contact details

Reaching the insurer directly, if you would rather not go through us.

More on Health Insurance

Hand-picked reads on health insurance to help you decide with confidence.

You may also like: Life Insurance

Related guides from our life insurance desk.

Explore: Claims & Support

Broaden your view with a quick read on claims & support.