Niva Bupa Health Insurance

Niva Bupa Health Insurance

Health insurance for freedom, not constraints.

Niva Bupa Health Insurance (formerly Max Bupa) is a standalone health insurer founded in 2008. It has a 92% Claim Settlement Ratio, 10,000+ network hospitals and 7 million+ lives covered. Bupa (UK) holds majority stake post the November 2024 IPO.

About Niva Bupa

Niva Bupa Health Insurance Company Limited was founded in 2008 as a joint venture between Bupa Group of the UK and Fettle Tone LLP. The company was originally branded Max Bupa and was renamed Niva Bupa in 2021 after Fettle Tone LLP acquired Max India's stake. Following the November 2024 IPO, Bupa holds over 55% ownership and the company is now listed on BSE and NSE. The headquarters is at Logix Infotec Park, D-5, 2nd Floor, Sector-59, Noida 201301.

The numbers are strong. Claim Settlement Ratio is 92% and the Solvency Ratio sits at 1.67 (well above regulator floor). Cashless approval typically happens within 30 minutes at any of the 10,000+ network hospitals. Pre-existing diseases are covered from Day 1 on select plans, and the starting premium for a ₹5 lakh sum insured is around ₹550 per month. The company has covered over 7 million lives across India.

The product range covers individual and family floater plans, women-specific, kids-specific, and condition-targeted plans for diabetes, hypertension, thyroid, heart and cancer. The flagship ReAssure Individual/Floater plan (5 lakh cover from ~₹773/month) offers unlimited reinstatement of base sum insured. Other key plans include Health Recharge (10 lakh from ~₹81/month), Health Pulse (5 lakh from ~₹678/month), Aspire, ReAssure 2.0, Health Companion and Health Premia (international coverage option). Coverage spans individual and family floater health insurance, critical illness, top-up plans and senior citizen plans.

Through Policywings, you can compare Niva Bupa side by side against Star Health, Care Health, ManipalCigna and Aditya Birla Health. Key benefits include 24/7 relationship manager support, maternity coverage with a 9-month waiting period, Hospital Cash rider (₹1,000/day), Safeguard+ Add-on (claims up to ₹1,00,000 without impacting NCB), Personal Accident cover at 5x base sum insured, and international coverage rider.

Niva Bupa key numbers

Claim Settlement Ratio92%
Network10,000+ network hospitals
Founded2008
IRDAI Registration145

Niva Bupa at a glance

Company NameNiva Bupa Health Insurance Company Limited
Year Founded2008 (renamed from Max Bupa in 2021)
IRDAI Registration Number145
HeadquartersLogix Infotec Park, Sector-59, Noida 201301
OwnershipBupa (UK) >55% (post Nov 2024 IPO)
ListingBSE & NSE (since November 2024)
IndustryStandalone Health Insurance
Claim Settlement Ratio92%
Solvency Ratio1.67
Lives Covered7 million+
Network Hospitals10,000+
Cashless Approval TATWithin 30 minutes
Pre-existing Disease CoverageDay 1 (on select plans)
Starting Premium (5 Lakh SI)~₹550/month
Customer Helpline18605008888
WhatsApp Support9811956696
Senior Citizen Support Emailseniorcitizensupport@nivabupa.com
Customer Emailcustomercare@nivabupa.com

Types of insurance plans from Niva Bupa

Here is the full product range you can buy or renew through Policywings.

ReAssure & Family Floater Plans

ReAssure Individual / Floater is Niva Bupa's flagship plan. The headline feature is unlimited reinstatement of base sum insured during a policy year — you cannot run out of cover even after multiple hospitalisations. Starting premium for a 5 lakh cover is around ₹773 per month.

Family floater plans let a single sum insured be shared across the family. Children can be added from 16 days of age, and adults are typically eligible from 18 to 65 years (some plans extend to 70). For most Indian families, a floater plan with a 10-15 lakh sum insured plus the ReAssure feature is the ideal starting point.

ReAssure IndividualReAssure FloaterReAssure 2.0Health Companion

Health Pulse & Aspire

Health Pulse (5 lakh cover from ~₹678/month) and Aspire are mid-range health insurance plans with broad cover and additional benefits like wellness check-ups and discount features.

These plans suit buyers who want richer features than the entry-level options without the higher premium of Health Premia. Both plans include cashless settlement at the 10,000+ network hospitals.

Health PulseAspireHealth Recharge (Top-Up)

Top-Up Plans & Sum Insured Boosters

Health Recharge is Niva Bupa's flagship top-up plan — a 10 lakh additional cover starts at around ₹81 per month. Top-ups make sense for buyers who already have a base health policy and want to increase total cover at a low marginal premium.

For example: a 5 lakh base policy + a 10 lakh Health Recharge gives 15 lakh of total cover (after deductible) at significantly lower cost than a standalone 15 lakh plan.

Health RechargeSuper Top-UpSenior First Top-Up

Critical Illness & Cancer Cover

Niva Bupa's critical illness cover includes the Criticare plan that covers 20 illnesses including cancer, with sum insured up to ₹3 crore. Entry age is 18 to 65; dependent children can be included from 2 to 21 years.

Cashless cancer treatment is available under Niva Bupa Health Insurance. Chemotherapy and radiation therapy are both covered under the cancer plan. Alternative treatment options like AYUSH and homeopathic care are covered under select plans.

Criticare (20 illnesses)Cancer SecureCritical Illness Plan

Senior Citizen & Health Plan for Parents

Niva Bupa offers dedicated senior citizen and parent plans. Senior First is the flagship variant, designed for higher entry ages, lower co-payments and shorter PED waiting periods compared with standard plans.

Senior citizens can reach a dedicated helpline at seniorcitizensupport@nivabupa.com or on the customer service number. Most plans cover hospitalisation, daycare procedures, ambulance and post-discharge expenses.

Senior FirstHealth Companion (Senior)Reassure Senior

International Coverage — Health Premia

Health Premia is Niva Bupa's premium plan with an optional international coverage rider. It is suited for high-net-worth families who want global treatment options without travelling on a separate insurance policy.

Coverage extends across major international healthcare destinations. Premiums are higher than standard plans but the benefits-per-rupee are competitive for buyers who genuinely value the international option.

Health Premia (with International Cover)Group Overseas

Benefits of choosing Niva Bupa

  • Claim Settlement Ratio of 92% with cashless approvals typically within 30 minutes.
  • 10,000+ network hospitals across India for cashless treatment.
  • Day-1 pre-existing disease coverage available on select plans.
  • ReAssure plan offers unlimited reinstatement of base sum insured.
  • 5x base sum insured Personal Accident coverage.
  • Safeguard+ add-on lets you claim up to ₹1,00,000 without impacting NCB.
  • 24/7 relationship manager support and dedicated senior citizen helpline.
  • Hospital Cash rider pays ₹1,000/day during hospitalisation.

Why choose Niva Bupa

  • Listed on BSE and NSE after the November 2024 IPO — Bupa-backed credibility.
  • 92% Claim Settlement Ratio with 30-minute cashless approval TAT.
  • ReAssure plan with unlimited reinstatement — never run out of cover.
  • 10,000+ network hospitals across India.
  • Comprehensive condition-specific plans (diabetes, heart, cancer, maternity).

Awards & recognition

Best BFSI Brands 2024 — Economic TimesHealthcare Insurance Company of the Year (Gold) — IAMAIBest Health Insurer — Standalone category, Mint BFSI SummitESG 2023 Golden Peacock AwardsSwift & Prompt Insurer recognitionListed on BSE & NSE following November 2024 IPO

Niva Bupa insurance products

How to file a Niva Bupa claim

Policywings handles the paperwork and follow-up. Here is what happens step by step:

  1. 1

    Intimate Niva Bupa within 24 hours of emergency admission (or 48 hours before planned admission) via 18605008888 or your Policywings advisor.

  2. 2

    For cashless, present your e-card at any of the 10,000+ network hospitals. The hospital submits the pre-authorisation form.

  3. 3

    Cashless approvals typically arrive within 30 minutes of complete pre-auth.

  4. 4

    For reimbursement, settle bills first and submit invoices and discharge summary within 30 days.

  5. 5

    Policywings tracks claim status, follows up on pending documents and resolves surveyor queries.

  6. 6

    Approved cashless claims settle with the hospital directly; reimbursements credit to your registered bank account, typically within 7 days.

Niva Bupa contact details

Niva Bupa — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a Niva Bupa policy.

Yes. Niva Bupa offers a specific plan named Criticare that provides coverage for 20 illnesses including cancer, with sum insured up to ₹3 crore.

Other insurance companies you may consider

Explore: Claims & Support

Broaden your view with a quick read on claims & support.

Car Insurance Claim Process in India: Step-by-Step GuideClaim

Car Insurance Claim Process in India: Step-by-Step Guide

Whether it’s a little scratch or a big accident, a car insurance claim can save time, money and a lot of unnecessary stress. Sadly, filing a car insurance claim seems like a complicated task to a lot of people. They tend to get all blank when the situation arises. When in reality, it’s just a simple process. Once you know what to do and when, you will have your vehicle back on the road faster. Here, we will discuss how to get the most benefit of your insurance and what a well-handled claim actually looks like. Step 1: First, Ensure Safety Before you get straight to thinking about insurance, just make sure that everyone is safe around you. If possible, move the car to a safe spot Switch on hazard lights If anyone is injured, call for medical help There is nothing bigger than personal safety. The ‘claim’ part should come later. Step 2: Immediately Inform the Insurance Company Once you have the situation under control, it’s time to inform your insurer. Most insurers let you contact them through a customer care helpline, mobile app or website, writing an email or simply by visiting the branch. The earlier you inform, the better your insurer can guide you and speed up the process. Step 3: File an FIR In certain situations, you need to file an FIR. It could be after: The vehicle gets stolen There has been a major accident involving injury or death There is physical or property damage to third party If there are only minor damages, insurance providers usually don’t ask for an FIR. Still, you must always confirm with your provider. Step 4: Document the Damage A claim settlement can become much smoother if you have proper documentation in place. Your insurer may ask you to: Take clear photos or videos of the damaged vehicle Provide the date, time and location details of the incident Share basic details of what exactly happened This step is where you exchange proofs that help the insurer assess the claim accurately. Step 5: Vehicle Inspection by Surveyor After you have informed your insurer about the claim, the insurance company then appoints a surveyor who will come to inspect the vehicle. Depending on the insurer and severity of the damage, inspection may either happen physically at the garage or can even be done digitally through photos/video calls. A reliable motor insurance provider will make sure that inspections are timely done because delays can slow the entire claim process. Step 6: Repair at Network Garage or Preferred Garage You now have two options for the repair work: Cashless Claim (Network Garage): You can take your car to an authorised garage to fix it. Your Insurer settles the bill directly with the garage and you only have to pay for deductibles and non-covered items. Reimbursement Claim: You make an upfront payment for the repair bill and submit invoices and documents to the insurer. For this, you will be reimbursed later. This step becomes much easier when your policy is backed by an extensive network of garages. Step 7: Claim Settlement Once all repairs are done and documents are verified, you can relax. The insurer will settle the claim. The final amount depends on the coverage amount of the policy, deductibles and depreciation. If you have bumper to bumper insurance, depreciation is not a stress. An honest insurer will clearly explain if there will be any deductions. This really builds trust in the process. Step 8: Delivery of Vehicle After the settlement is done, the garage releases your vehicle and you can thoroughly inspect the repairs before taking your vehicle home. This is the stage when your claim is considered closed. How Add-Ons Affect the Claim Experience Add-ons are often very helpful and make your policy stronger. They can really make the claim process smoother for you. Let’s take examples: Zero depreciation (bumper to bumper insurance): Reduces depreciation deduction on parts Roadside assistance: Helps a lot during claims related to breakdowns Similarly, there are other add-ons. While they lightly increase premiums, they also simplify the claim experience. Common Reasons Why Claims Get Delayed or Rejected Here is the most important part. Some people complain that their claim wasn’t settled or that there have been issues. But this is because they made these mistakes: They were late for claim intimation Their documents were incorrect or incomplete Driving under the influence (eg. Alcohol) Policy had expired at the time of the incident A policy alone won’t solve things for you. While filing a claim, make sure you follow the right process whether you have the cheapest insurance for car or an expensive one. Why Claim Support Matters More Than Premium Premium is surely an important part of buying car insurance. However, the real test of a policy is during a claim. When claim support is strong, it means: Claim intimation is very easy Inspections are done faster Clear communication at each step Settlements are done on time Conclusion In India, the car insurance claim process is pretty structured. But your experience will largely depend on how informed you are about the process and how supportive your insurance provider. Keep in mind all the discussed steps because they will put you in control. Whenever something unexpected happens, you know what to do next. At the end, good car insurance not only protects your vehicle but also supports you in need.

Written bySagar NarangPublished onJanuary 23, 2026